Standard Terms and Conditions
 

1. Ordering and conclusion of the contract

The goods presented in our Online Shop or in our current advertising, including a detailed description, do not represent a binding offer by us to you. When you place an order with us in writing, by telephone, electronically or in any other form, you are making a legally binding offer to us. Likewise, as a rule, you are making us a legally binding offer when you enter the requested information in any of the online order forms in our Online Shop and conclude by clicking the "Buy now" button. In contrast, merely adding items to your shopping basket does not constitute a legally binding offer on your part.

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1.1 Additional information for Contracts in electronic commerce:

Once the contract has been concluded, we save the text of the contract, including the Standard Terms and Conditions, for our own purposes. If you place an order in our Online Shop, the details of your purchase are shown in the acknowledgement that we send to you by email upon receipt of your order. You have an obligation to permanently save or to print out this order acknowledgement so that you always have the content of the contract, once concluded, available to you in a permanent form. You can save the subsequent contract by saving the email containing our acknowledgement.

With regard to recognising and correcting any input errors, we draw your attention to the following. For your order in our Online Shop, you have placed your chosen items in your shopping basket. There you will also find an overview of all the items you have placed in the shopping basket and the exact shipping costs. Then, please click the "Go to checkout" button. In the page which then opens, please enter your personal details. Then click "Go to method of payment". There, please select your chosen method of payment, and then click "Go to order overview". Here you can view all your selected items and any additional details you have entered, and check for any input errors. To make corrections, you can now click "Change" or "Back". Is everything correct now? It is only when you click "Buy now" that you make a binding offer to buy the goods.
Only if you place an order via our Online Shop will we send you an acknowledgement by email. This email is only intended to inform you that your order has been received, and it gives the details of your order. This acknowledgement does not constitute acceptance of your offer. The contract of sale with you only comes about, subject to these Standard Terms and Conditions, once we have dispatched the items you have ordered, which constitutes acceptance of your offer.

 

 

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2. Terms of Delivery

2.1

Within Italy, ordered and available goods will be delivered within 5-7 working days after we receive your order, and in the case of payment in advance, 7-9 days after you instruct your bank to make the payment. We accept no liability for adhering to this delivery time unless a failure to do so is intentional or due to gross negligence on our part.
If you already have a customer number, please quote it in your order. If there is a delay in delivery, or should your order not be deliverable in whole or in part, we shall inform you promptly in each case and refund any payments already received from you immediately. Under no circumstances will we send you a replacement article without first consulting you, even if it is of an equivalent quality and price. For international deliveries, please refer to Section 4 below. Deliveries to destinations outside the European Union may be subject to additional customs duty for you. Your local customs authorities can provide you with details.
All correspondence with us should be in Italian; this also applies to conclusion of the contract of sale. In our Online Shop this is also possible in English.

2.2

If, with your consent, we deliver remaining items of your order at a later date, you will of course receive these without any shipping or packaging costs. For these remaining items, we set a minimum single item value for each individual destination country (e.g., in Italy from € 19.00). If the price of the goods is lower than this (or if you do not consent to later delivery), we ask you to order the item(s) when it (they) become(s) available again.

 

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3. Payment

We offer the following payment options: PayPal or payment in advance by bank transfer. We generally deliver on account. With every order, we reserve the right not to offer certain methods of payment and to refer you to other payment options, for example payment in advance only, in order to protect against credit risk. The cost of any money transaction will be borne by you.

3.1

We deliver on account. By placing your order, you authorise us to carry out the necessary credit check to rule out any credit risk (see further information under Privacy Policy), and you pay within 14 days from the date of the invoice by bank transfer to our account.

3.2

In the case of payment by PayPal, you authorise your payment to us vis-à-vis PayPal. Payment by PayPal is only possible in the Online Shop.

3.3

If the payment in advance method is selected, we give you our bank details in the order acknowledgement. The invoice amount should be transferred to our account within 10 days of receiving our order acknowledgement. Once we have received the total amount, your order will be assembled and dispatched to you.

 

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4. Prices, ownership and shipping rates

4.1

The prices listed in the quotation at the time of ordering shall apply. The stated prices are final prices, i.e. they include the applicable statutory Italian value added tax. The goods shall remain our property until payment of the purchase price has been received in full. Should you act in a way that is contrary to the terms of the contract, in particular in the event of default in payment, we shall be entitled to demand the surrender of the goods if we have withdrawn from the contract.

For purchases or deliveries to customers who are outside Italy, but still within the European Union (EU), we are obliged to charge VAT at the statutory rate applicable in the particular country. As VAT rates vary from country to country, the prices charged may differ from those specified in our quotation at the time of your order.

For purchases by, and deliveries to, customers outside the European Union, we charge no VAT. The Italian VAT included in our final prices does not apply. As a rule, you pay your national value added tax and any customs duty, as the case may be, when the consignments are handed over to your parcel service.

4.2

Within Italy and for many other countries, we make a flat-rate shipping charge. You can contact us for information. Likewise for shipping charges to countries outside Europe.

 

 

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5. Liability

Our liability for compensation, on whatever legal grounds (especially for delay or defects), is limited to the contractually typical, foreseeable damage. This liability restriction does not apply to our liability for intent or gross negligence, for warranted characteristics, for loss of life, personal injury or illness, or under the Italian Product Liability Law.

 

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6. Claims

The quick and easy way to make a claim is to go to the store where you purchased the goods. Of course, you can also make a claim about goods purchased by mail order at Biker Brothers store, and vice versa.

 

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7. Returns Policies​

We accept returns up to 30 days after receipt of goods

• Returned goods from Italy must be accompanied by a completed returns form

• Worldwide use this form

Returned goods must be unused & supplied with their original packaging, any items returned without packaging may be liable for an administration charge. Customers are responsible for ensuring returns arrive in good condition.   

We cannot accept returns of items that have been personalized e.g. special order

Goods must be returned with relevant promotional/free gifts, bar any literature.

Bikrer Brothers snc reserves the right to refuse the return or refund of goods deemed to have been purchased for anything other than private use.  This includes agencies, individuals and companies using the Biker Brothers snc ecommerce platform and returns process to procure goods for commercial purposes.

 

 

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8. Refunds​

If you wish for a refund of the amount, the maximum term for requesting a refund is of 14 working days as of the date of reception of the order. The product has to be checked by Biker Brothers snc and must be in non use conditions and with the original packaging.

The refund will be made using the original payment method.

Defective product

If you receive a defective product you must contact to Biker Brothers snc. Once Biker Brothers snc checks the product it will be changed immediately by a new brand article. Biker Brothers snc assumes the shipments costs.

Free Size/Article change

You can have a free size change for those purchases made in Europe. For the rest of the world the customer will pay usual charges.​

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Return Address​:

Biker Brothers snc
Via Santi Felice e Fortunato 2
35010 Limena (PD)

ITALY

 

garage@bikerbrothers.eu

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9. Proof of purchase

Please keep all your purchase receipts. They are important as proof of purchase for claims, or for insurance in the event of theft.

 

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10. Place of jurisdiction, Choice of law

If you are a consumer and are not domiciled within the European Union (EU), our registered office is the place of jurisdiction. Italian law applies exclusively to all claims between you and us unless, in the case of a consumer agreement, the protection granted to you by the mandatory provisions of the law of the EU state in which you have your habitual residence is withdrawn on account of this choice of law.

 

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11. Advice on out-of-court dispute resolution for consumers

The European Commission has established a platform for out-of-court dispute resolution. This enables consumers to first resolve disputes relating to their online order without taking legal action. The dispute resolution platform can be accessed by following the external link: http://ec.europa.eu/consumers/odr/.

We endeavour to resolve any differences of opinion arising from our contract amicably. Beyond this, we are not obliged to participate in any arbitration proceedings, and we regret that we cannot offer you the opportunity to participate in such proceedings.

Our email address is garage@bikerbrothers.eu

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